Trial
Open menu

Requests

Ask every customer for a Google review

Import your customers and send a review email. Everyone gets the same Google link.

The free plan includes up to 25 manual email review requests a month. There is no CSV upload and no SMS. Starter adds CSV upload and more requests. Everyone gets the same Google link, so you stay within Google's rules. The same customer is asked at most once per 90 days at a location. Across the org, that limit is once per 30 days. On Growth and Scale, a booking or POS system can send the request after a completed visit. That uses the events API, or your own Zap. There is no Zapier app. SMS means you connect your own Twilio account, on Growth and up. We do not sell text credits.

Start your 14-day trialChoose GrowthSee pricing

Ask before the visit fades

The visit ends and the next one starts, so nobody sends the link. A week later the review never arrives, and you cannot tell who was asked.

Steps

How it works

  1. 01

    Import customers

    You import your customers and send a review email.

  2. 02

    Send the same link

    Everyone gets the same Google link, so you stay within Google's rules.

  3. 03

    Let Growth send it

    A booking or POS system can post the completed visit. The request can go out after that visit.

The app

See the real app

This screen is from the app, with sample data.

Review request setup for Riverside Dental, with sample data.
Real app, sample data

Also included

The monthly email

A monthly email shows how reviews are doing. It does not say the software caused them.

Sample data

Built for

One site, many sites, or an agency

Local owners

A clinic, a shop, a salon, or a trade.

Multi-location operators

One inbox, and a view of which site is slipping.

Agencies

No limit on clients. 5 seats. Not white-label.

Billing

No surprises on billing

  • Prices are in US dollars and exclude tax. A UK company pays UK VAT on top.
  • We don't offer refunds. You can cancel any time from Billing. You keep access until the end of the period you've paid for.
  • Cancel before the 14-day Starter trial ends and you won't be charged.
  • Starter includes 3 locations and 3 seats.
  • Only Starter has a 14-day trial. A card is required. One trial per customer.
  • About 3 days before the first charge, we send an email. It shows the plan, the amount, and the date. It also has a link to manage or cancel.
  • Annual billing charges for 10 months. That is 2 months free.
  • You can cancel any time from Billing.
  • Billing opens the Stripe customer portal.
  • Cancel takes effect at the end of the paid period.
  • You keep access until then, and you can undo the cancel before then.
  • Nothing is deleted.
  • There is no contract and no minimum term.
  • We do not gate reviews.

Answers before you pay

Does Starter send a request after each visit?
No. On Starter you import customers and send the email. Growth and Scale can send it after a completed visit.
Do you include SMS credits?
No. You connect your own Twilio account, on Growth and up. The free plan has no SMS.
Is this allowed by Google?
You may ask a customer for a review, and you may not pay for one. Do not send the public link only to happy people. TrustMetrics does not gate reviews.
Do I need to be technical?
You sign in with an email code, then add a location and connect Google.

Start collecting reviews on Starter

The 14-day trial is only on Starter, and a card is required. One trial is allowed per customer.

Start your 14-day trialSee pricing
Sample data