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Facts

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  • TrustMetrics is web software for Google reviews.
  • TrustMetrics Ltd is registered in England and Wales. The company number is 12596565. The registered office is 20-22 Wenlock Road, London, England, N1 7GU.
  • Sid Jashnani is the founder.
  • A location is one Google Business Profile you connect.
  • Starter is 99 US dollars a month. It includes 3 locations and 3 seats.
  • Growth is 249 US dollars a month. It includes 15 locations and 8 seats.
  • Scale is 499 US dollars a month. It includes 40 locations and 20 seats. You can add locations.
  • Extra locations are 25, 18, or 12 US dollars a month on Starter, Growth, and Scale.
  • Agency is 149 US dollars a month for 5 seats. There is no limit on clients. It is not white-label.
  • Annual billing charges for 10 months.
  • Prices are in US dollars and exclude tax. A UK company pays UK VAT on top.
  • Only Starter has a 14-day trial. A card is required.
  • Cancel before the 14-day Starter trial ends and you won't be charged.
  • We don't offer refunds. You can cancel any time from Billing. You keep access until the end of the period you've paid for.
  • AI drafts a reply to every review. You approve it and copy it to Google. TrustMetrics tracks your response rate. Posting straight to Google is coming soon.
  • You import customers and send a review email.
  • On Growth a request can go out after each completed visit.
  • A monthly ROI report shows how reviews are doing.
  • SMS means you connect your own Twilio account, on Growth and up. The free plan has no SMS.
  • There is no Zapier app. Growth and Scale have an events webhook.
  • Data is hosted in the United States. We do not host it in the EU or the UK.
  • We do not gate reviews.
  • You can cancel any time from Billing.
  • Billing opens the Stripe customer portal.
  • Cancel takes effect at the end of the paid period.
  • You keep access until then, and you can undo the cancel before then.
  • Nothing is deleted.
  • There is no contract and no minimum term.

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